o Operations Management: the set of activities an organization uses to transform different kinds of inputs into final goods and services
o International Operations Management: the transformation-related activities of an international
· The International Operations Management Process
o Strategic Context
§ Differentiation
§ Cost leadership
§ Focus
o Standardized vs. Customized Production
§ Acquisition of Resources
Ø Supply Chain
Ø Management
Ø Vertical Integration
Ø Make-or-buy decision
§ Location Decisions
Ø Country-related issues
Ø Product-related issues
Ø Government policies
Ø Organizational issues
§ Logistics and Materials Management
Ø Flow of materials
Ø Transportation options
Ø Inventory levels
Ø Packaging
· Managing Quality in International Business
§ Quality: totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
Ø American Society for Quality Control
§ ISO 9000: 2000
Ø International set of quality guidelines
Ø Basis for quality certification
Ø International Organization for Standardization
· Total Quality Management
§ TQM: Integrated effort to systematically and continuously improve the quality of an organization’s products and/or services
§ Statistical process control: family of mathematically based tools for monitoring and controlling quality
§ Benchmarking: process of legally and ethically studying how other firms do something in a high-quality way and then either imitating or improving on their methods
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